Access, Subscription & Refund Policy

Welcome to JumpStart English. We want your learning journey to be clear, fair, and rewarding. This page explains exactly how your access and subscription work, so there are never any surprises. Please read it before subscribing.

1. How the Program Is Organized

JumpStart English has four levels (Level 1 through Level 4). Each level contains 12 weeks of lessons, divided into three blocks:

• Block 1 — Weeks 1–4
• Block 2 — Weeks 5–8
• Block 3 — Weeks 9–12

Completing all four levels is roughly a 12-month journey — like a school year — though you are always free to keep learning, reviewing, or continuing beyond that by staying subscribed.

2. How Payment Unlocks Your Lessons

You can pay for a level in one of two ways:

Monthly — Each monthly payment unlocks one block at a time:

• 1st month → Weeks 1–4
• 2nd month → Weeks 5–8
• 3rd month → Weeks 9–12

Quarterly (3-month) — A single quarterly payment unlocks all 12 weeks of that level at once.

You only unlock the level (or levels) you specifically pay for. Starting at a higher level does not automatically unlock the levels below it — if you begin at Level 3 or Level 4 and later want access to an earlier level, you simply choose and subscribe to that level as well.

3. The Golden Rule of Access

While you are an active, current subscriber, all the levels you have paid for remain open to you — including ones you've already completed. This means you can always go back and review earlier lessons as you progress. Your learning stays with you, as long as you stay with us.

4. The Golden Rule of Billing

This single principle keeps everything fair. It plays out in four situations:

a) You pay on time.

Your access continues without interruption. Your billing date stays on its normal schedule.

b) A payment fails, but you fix it within 5 days (the grace buffer).

Sometimes a card expires or a payment hiccups. If that happens, you have a 5-day grace buffer during which your access continues uninterrupted. If you complete payment within those 5 days, nothing changes — you keep your access, and your billing date stays exactly where it was. You don't lose any days, and you don't gain any free ones. It's as if the hiccup never happened.

c) Your subscription lapses (a true pause), and you return within 3 months.

If a payment isn't resolved within the 5-day buffer, your access pauses. Your lessons aren't gone — they're simply paused and waiting for you. The moment you become current again (within 3 months), everything you've paid for reopens, exactly where you left off. Because you genuinely lost access during the pause, your new cycle starts fresh from the day you return:

• Monthly payment → 30 days of access from your reactivation date
• Quarterly payment → 90 days of access from your reactivation date

You're never charged for time you couldn't use.

d) Your pause lasts longer than 3 months.

If your subscription stays paused for more than 3 months, access closes fully and your progress resets. To continue after that, you would start fresh as a new student. (We'll always warn you by email before this happens — see Section 6.)

5. Important: What a Pause Means

To keep things fair for everyone and to protect the value of the program, access is tied to an active subscription. This is important to understand:

• A pause affects all your paid levels — not just your current one. While paused, previously completed levels pause too. Access is a benefit of being an active member.
• We use the word "pause," not "loss," for a reason: within the 3-month window, nothing is lost. One payment brings everything back, exactly where you left off.
• After 3 months of pause, the window closes and access resets. We'll remind you by email well before that point, so you always have the chance to return in time.

Think of it like this: stay active, and everything you've paid for stays open. Pause, and it waits safely for up to 3 months. Wait too long, and the journey begins anew.

6. Email Reminders (We've Got Your Back)

We never want you to lose your progress by accident. So we'll send you friendly reminders:

• When your subscription pauses — a gentle note letting you know your access is paused, and that becoming current again will reopen everything right where you left off.
• Before your 3-month window closes — a clear heads-up that your recovery window is about to end, and that this is your last chance to return before access resets and you'd need to start over.

These reminders are here to help you stay on track — life gets busy, and we'd rather see you back than gone.

7. Refund Policy

Because JumpStart English provides immediate access to digital learning content, all payments are non-refundable. By subscribing, you understand and agree that:

• Once a payment unlocks lesson content, that payment cannot be refunded.
• A pause or lock due to a lapsed subscription is not grounds for a refund — it is part of the access model described above, which you agree to when subscribing.
• Choosing to stop, pause, or not continue your subscription does not entitle you to a refund of past payments.

We encourage you to start with a monthly subscription if you'd like to experience the program before committing to a quarterly plan.

By subscribing to JumpStart English, you acknowledge that you have read and agreed to this Access, Subscription & Refund Policy.

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